Returns & Exchanges

At LashBase, we want you to be completely satisfied with your professional supplies; if you are not happy with your purchase, you can return unopened and unused items within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Pack Your Items

  Securely package the unused products in their original packaging to ensure they are protected from damage during transit.

• 3.
  Ship the Package

  Affix the provided return label or address the package to our warehouse, ensuring you use a tracked shipping method for security.

• 4.
  Receive Refund

  Once our quality control team inspects the items, we will process your refund or store credit within 5-7 business days.